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FAQ

Check now our shipping and delivery details

SHIPPING AND DELIVERY

All packages are shipped the next day by B-post.
The delivery time depends on B-post:

  • 'Almost' all national parcels (Belgium) are delivered in 2 days.

  • Shipments to the Netherlands, France, Luxembourg and Germany are also delivered quickly. (2-4 days)

  • Shipments to Spain, Portugal, Italy, Sweden, England, Denmark, Ireland, Poland and Austria can take 3 -10 days.

* Due to corona, there may be a slight delay at B-post ... 

The shipping costs depend on your location. These are listed when you check-out.
With every order of
75 euros, you get the delivery for free.

WHAT ARE THE PAYMENT OPTIONS?

You can easily pay with Bancontact, credit card, bank transfer and PayPal.

DO YOU WANT TO RETURN YOUR PACKAGE?

No problem girl! You can easily return a package under the following conditions:


- You return the package within 14 days.
- The costs for returning are for your own account, unless Miss Trésor has made a mistake.
- The labels are still on the clothes.
- The clothing has not been worn for long, washed or contains traces of make-up.
- You didn't try to fix the clothes if you received them damaged.
- Clothing with a discount, swimsuits, accessories and beauty products will never be taken back.

Miss Trésor is not responsible for potential problems with items after they have been washes / ironed.

CAN I EXCHANGE ITEMS?

We don't offer a 'direct' exchange service. You are free to return the purchased item at your own expense and purchase a new item from the website.

STORE RETURNS POLICY

We don't offer refunds for purchased products. When we receive your return item within 30 calendar days of purchase, we will send an 'online gift voucher' within 7 days, worth the purchase amount. In this way you can exchange with another item of your choice.

1. Fill in this retour form, and put it in your package.

2. Send the package to the following address:

     Miss Trésor

     Kleine Zouterdreef 5

     9880 Aalter

     Belgium

3. We will send the online gift voucher within 7 days of receiving the package.

We want your experience to be flawless.
If you have any additional questions, please contact us on info@miss-tresor.com

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